Shipping policy
Where we deliver
We currently deliver to addresses in the United Kingdom.
Delivery options and costs
| Order value | Service | Cost |
|---|---|---|
| Under £10 | Royal Mail Tracked 24 | £1.99 |
| £10 and over | Royal Mail Tracked 24 | Free |
The delivery charge is shown at checkout before you pay. All prices include VAT.
When will my order arrive?
Orders placed before 12pm on a working day (Monday to Friday, excluding bank holidays) are usually dispatched the same or next working day. Royal Mail Tracked 24 aims to deliver the next working day after dispatch. Royal Mail delivery aims aren't guaranteed, and some areas such as the Scottish Highlands and islands, Northern Ireland, and offshore addresses may take a little longer.
You'll get an email with your tracking number when your order is dispatched.
Subscriptions
Subscription orders are processed on your billing date and dispatched on the same timeline as one-off orders. Subscription orders get free delivery on the same basis as other orders.
If something goes wrong
If your parcel hasn't arrived within 5 working days of dispatch, or arrives damaged, email hello@stonebrewcoffee.com with your order number. See our Returns and Refunds page for what happens next.
Wrong address?
Please check your delivery address at checkout. If you spot a mistake, email us as soon as possible. We'll do our best to change it before dispatch, but once a parcel has been sent we can't redirect it.