Cancellation policy
Subscribe & Save is a rolling subscription with no minimum term. You choose a delivery frequency (every week, every 2 weeks or every month) and we charge your saved payment method on each billing date until you cancel.
How to cancel, skip or pause
- Log in to your account at stonebrewcoffee.com and go to Manage subscription, where you can cancel, skip a delivery, pause, or change your coffee, grind or frequency at any time.
- Or email hello@stonebrewcoffee.com with your name and order number and we'll do it for you.
There are no cancellation fees. If you cancel before your next billing date, you won't be charged again. If you cancel after a billing date, the order already charged will still be sent, and you can return it unopened under our Returns and Refunds policy.
Your 14-day right to cancel
You can cancel your subscription within 14 days of receiving your first delivery without giving a reason. Unopened coffee can be returned for a refund under our Returns and Refunds policy. Once a bag has been opened, it can't be returned for hygiene reasons unless it's faulty.
Price changes
Your subscription price is the normal price less the subscription discount shown when you signed up (currently 10%), plus any delivery charge that applies. If we change the price or discount, we'll email you at least 14 days before it applies to your next payment, so you can cancel before then.
Failed payments
If a payment fails, we'll let you know and try again. If payment still can't be taken, we may pause or cancel the subscription.