Terms of service

Last updated: 10 November 2026

1. Who we are

stonebrewcoffee.com is operated by Stonebrew Ltd, trading as Stonebrew Coffee Co ("we", "us", "our"). We are a company registered in England and Wales, company number 15834897. Our registered office is 63 Garman Road, Tottenham, London, N17 0UN.

You can contact us at hello@stonebrewcoffee.com or through our contact page.

2. These terms

These terms apply to every order you place on our website. Please read them before ordering. By placing an order, you agree to them. If you're buying as a consumer, nothing in these terms affects your statutory rights.

3. Our products

We do our best to describe and photograph our coffee accurately. Tasting notes describe the flavours we find in each blend and are a guide, not a guarantee. Coffee is a natural product, so the origins and components of a blend may change from time to time as harvests change. We'll always describe the current blend on the product page.

4. Placing an order

When you place an order, you'll receive an email confirming we've received it. This doesn't mean we've accepted it. Our contract with you is formed when we email you to confirm your order has been dispatched. If we can't accept your order (for example, because an item is out of stock or there's a pricing error), we'll tell you and won't charge you, or we'll refund you in full if you've already paid.

5. Prices and payment

All prices are in pounds sterling and include VAT. Delivery charges are shown at checkout before you pay. We take payment when you place your order. We accept the payment methods shown at checkout, which are processed securely by Shopify Payments and our payment partners. We don't see or store your full card details.

If we discover an obvious pricing error, we'll contact you before dispatching your order and you can choose to go ahead at the correct price or cancel for a full refund.

6. Delivery

Delivery options, costs and timings are set out on our Delivery page. We'll deliver your order within 30 days of accepting it unless we agree otherwise. Responsibility for the goods passes to you when they're delivered to the address you gave us.

7. Your right to cancel and returns

You have the right to cancel your order within 14 days of receiving it. Because coffee is a sealed food product, this right no longer applies to a bag that has been opened after delivery. Full details, including who pays for returns and how refunds work, are on our Returns and Refunds page.

If your coffee is faulty, damaged or not as described, you have legal rights under the Consumer Rights Act 2015, and our Returns and Refunds page explains how to get a replacement or refund.

8. Subscriptions

If you choose Subscribe & Save:

• You'll receive the coffee you choose at the frequency you choose (every week, every 2 weeks or every month) until you cancel.
• Your subscription price is the normal price less the subscription discount shown on the product page when you sign up (currently 10%), plus any delivery charge that applies.
• We'll charge your saved payment method on each billing date, shown in your account. Your first payment is taken when you sign up.
• You can skip, pause, change or cancel at any time, with no minimum term and no cancellation fee, from the "Manage subscription" section of your account or by emailing us. Changes made before your next billing date apply to your next order.
• If we change the subscription price or discount, we'll email you at least 14 days before the change applies to your next payment, and you can cancel before then.
• We'll send you a reminder before your subscription renews, as required by law.

9. Discounts, promotions and loyalty points

Discount codes and promotions are subject to the conditions stated with them, can't be exchanged for cash, and unless stated otherwise can't be combined with other offers. Loyalty points are earned and redeemed as described on our Loyalty Program page. Points have no cash value, can't be transferred, and may be removed if earned through misuse or on orders that are refunded. We may change or end the loyalty programme with reasonable notice, and we'll honour points already earned for at least 30 days after any notice.

10. Our responsibility to you

If we fail to comply with these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We're not responsible for loss or damage that isn't foreseeable. We supply our products for domestic and private use only, so we're not liable to business customers buying through this website for loss of profit, loss of business or business interruption.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the products.

11. Events outside our control

We're not responsible for delays caused by events outside our reasonable control, such as postal disruption, severe weather or supply problems. If this happens, we'll contact you, and if there's a significant delay you can cancel and receive a refund for anything you haven't received.

12. Your account and our website

You're responsible for keeping your account login secure. All content on this website, including our brand, characters, artwork and text, belongs to us or our licensors and may not be copied for commercial use without our permission. Our Privacy Policy explains how we use your personal information.

13. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one on our website when you place it.

14. Complaints and disputes

If you have a problem, please email hello@stonebrewcoffee.com and we'll do our best to sort it out quickly. These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts where you live.